Frequently Asked Questions
MakerVerse is your platform for sourcing industrial on-demand advanced manufacturing services.
We offer a range of materials at industrial-grade quality, ensuring maximum flexibility for rapid prototyping, tooling, jigs and fixtures, all the way to spare parts and serial production.
MakerVerse makes it easy to source custom parts across all major manufacturing technologies: CNC, 3D printing, and more. You upload your design, we handle the quoting, supplier selection, and quality assurance. Everything’s managed through one secure, AI-powered platform. Learn more: Manufacturing Technologies.
You can request an RFQ in several ways:
- Directly via our platform
- By emailing your account executive
- Through ERP integration
- By sending an email to our dedicated RFQ inbox
Choose what’s easiest for you; all options are processed efficiently.
Yes. With our Target Price feature, you can specify your desired price per part when requesting a manual quote.
We’ll use this input to match you with the most suitable supplier in our network.
If your target aligns with market conditions, you’ll receive a matching quote. If not, we’ll provide a counteroffer, you stay in control.
🎥 Watch how it works in under 2 minutes: Target Price Tutorial
Our platform offers instant quotes for supported technologies such as CNC machining, additive manufacturing, and select sheet metal processes.
For manual RFQs involving special materials, injection molding projects or custom finishes, we typically respond within 24 hours.
It means you haven’t completed the steps to submit it as an RFQ. To move forward, click
“Edit Specifications”, review your details, and then click the button “Request Free Quote” to submit.
Clicking this button opens a form where you can share critical project requirements, including:
- Custom comments
- Desired shipment date
- Urgency of the quote
- Purpose of the parts
These details help our engineering team manually review your project to ensure technical feasibility before proceeding with a quotation.
You can place your order in three ways:
Option 1: Directly via our platform
- For instant quotes, complete the whole order process online.
- Open your quote on the MakerVerse platform and click “Place your order”.
- You can confirm details, upload your purchase order (PO) should you have one, and finalise the order in just a few steps.
Option 2: Via the quotation PDF
- Open the PDF you received and click the orange “Place your order” button to be redirected to the platform.
- Alternatively, click the green “Email your purchase order” button to open an email draft with the quote attached, add your PO and send.
Option 3: Through your account manager
- You can also send your purchase order (PO) directly to your account manager via email.
- They will place the order for you and confirm once it’s processed
If you don’t receive your Order Confirmation within 24/48 hours, please reach out to our customer support at support@makerverse.com.
Our platform supports a wide range of formats:
Preferred file types: STEP, STL
Other acceptable formats: 3DXML, 3MF, ACIS, CATIA V4, CATIA V5, DXF, DWG, IGES, Inventor, JT, NX, OBJ, Rhino, Solid Edge, SolidWorks, VDA, 3DS, XCGM, WRL, CTM, Draco, PLY, and more.
Yes. All partners sign IP protection agreements, and internally, we follow strict confidentiality protocols to safeguard your information at every step. For a custom NDA, email us at legal@makerverse.com or contact your account executive.
To ensure seamless quoting, invoicing, and order processing, make sure your profile includes all required information:
- Personal Details
- Address Details Under the Addresses tab, fill in both Shipping and Billing details:
Need to register multiple shipping addresses? Contact your account executive or reach out to our support team for assistance.
To deactivate your account:
- Click your name in the top right corner
- Go to My Profile
- Scroll down to Account Deactivation and follow the steps
You can reactivate your account anytime.
To permanently delete your account and all associated data in line with GDPR, please contact us directly via email or chat.
Click the “Reset password” link on the login page. You’ll get an email with a reset link. Check your spam folder if it’s not in your inbox.
If it still doesn’t work, please reach out via chat during our working hours or send us an email outside our support hours at support@makerverse.com.
Make sure to include your assembly fit requirements when quoting the project, either:
- In the Custom Specifications field of the relevant position, or
- Via email to your Account Executive.
If you’re sharing via email, please specify:
- Which position the assembly spec refers to
- Attach the assembly file for reference
This ensures your project is quoted correctly from the start.
To update part details, open your quotation and click Edit specifications next to the relevant item.
You can:
Change the quantity – Higher volumes may result in a lower unit price.
Select a different technology – Choose the manufacturing method that fits your needs.
Edit material and finish – Use the dropdown menus to explore available options. A € symbol marks premium choices.
Once you’ve made your edits, click Save specifications.
⚠️ Note: Your quotation will be resubmitted for review, and a new version must be approved before the order can proceed.
If the order has already been placed, a different process applies.
Please refer to the Go to Orders, Payments & Delivery section for guidance on how to request changes after confirmation.
▶️ Need help? Watch the video tutorial
When starting a new quote, click on your uploaded file and select the material.
- A € symbol shows more costly options.
- Start typing to narrow down the dropdown list.
If the material you need isn’t listed, choose Other material (manual requirement) and proceed with your quote.
Once your quotation is generated, you can change the material by clicking Edit specifications.
- Select Other material again and enter your specific request in the custom specifications textbox.
- Click Save specifications to confirm.
Log in to the platform and go to your Transactions list.
Find the quote you want to manage and click the three vertical dots on the right.
From there, you can:
- Duplicate the quote to make changes while keeping the original.
- Delete the quote if it’s no longer needed — but note: deletion is permanent, and all files will be removed.
As MakerVerse is a B2B platform, a valid VAT ID is required.
When setting up your billing and shipping information, you’ll be asked to complete the business validation step.
- Enter your VAT ID (with the country code), or
- If you’re a university, research institution, or exempt, indicate that instead.
- If you don’t have it ready, you can select “VAT will be provided later.”
You can also add or update your VAT ID anytime from your Profile section.
After entering your shipping and billing address, go to the quote summary section , you’ll see a field to enter your voucher code before checking out.
You can also add a voucher to existing quotes from the Transactions list. Just open the quote and enter the code in the same summary section.
You can submit your PO in two ways:
Option 1: Via the platform
- Open your order on the MakerVerse platform.
- Go to the section “Do you have a purchase order?” below the order summary.
- Drag and drop your PO file into the upload field.
- You can also enter your PO number in the Reference ID field to keep everything aligned.
Option 2: Via the quotation PDF
- Open the PDF attached to your quote.
- Click the green button: “Email your purchase order”.
- This opens a new email with the quote pre-attached, add your PO file
- Edit the subject line as needed.
- Add any additional information in the email body and send.
Once your parts are shipped, sign in to your account and go to the Transactions section.
Open your order and click Download reports in the top right corner — the files will download automatically.
To include inspection reports in a quote:
- Click Edit specifications on your part.
- Scroll to the bottom to see the complete list of available reports.
- Select the ones you need — your quotation will update accordingly.
Yes, you can upload up to 200 files, including 3D models and technical drawings, directly on our platform.
Just go to Get a Quote and drag and drop your files. Our AI will automatically match drawings to 3D models.
You can then:
- Manually assign unmatched drawings
- Reorder parts
- Edit quantities, technologies, and materials
Make sure to verify all matches before clicking Get Instant Quote. After processing, you’ll see a preview; click Generate Online Quote to complete.
For bulk or complex projects, contact your account manager.
We have an extensive network of regularly vetted production partners in Europe and globally. This means customers can access the available capacity of more than 1,000 printers and machines.
- Instant quotes with full cost transparency
- 1,000+ machines via certified partners
- End-to-end quality assurance
- ISO9001 & ISO27001 certified
- IP-safe: European servers, encrypted files
- Dedicated account managers and expert support for every project
Our network of certified partners enables us to offer you a comprehensive range of manufacturing technologies. Some of the most popular include:
- CNC machining is a computer-controlled manufacturing method in which programmed software controls complex machinery based on predetermined movements.
- Laser Powder Bed Fusion (L-PBF) is used for manufacturing complex and dimensionally stable metal parts. The process utilises an inert gas atmosphere and a laser, whose thermal energy is used to melt metal powder stored in a powder bed.
- Selective Laser Sintering (SLS) is a technology similar to Laser Powder Bed Fusion (L-PBF) but uses polymers instead of metals. It is equally capable of creating highly accurate parts.
- Multi Jet Fusion (MJF) is a powder bed technology that builds manufactured parts layer by layer. It is a highly accurate manufacturing technology with short build times and high output.
- Fused Deposition Modelling (FDM) produces parts out of thermoplastics with a heated and movable nozzle. The technology is cost-efficient, scalable, and has short end-to-end lead times.
Click here for more information on our technologies.
We can manufacture parts from a full range of polymers and metals, depending on the production technology employed.
Some of the most popular materials include Scalmalloy©, Aluminium AISi10Mg, CuNi2SiCr, CuCP, Tooling steel MS1 (1.2709), Stainless steel 316L (14404), Hastelloy© X, Inconel 718, Inconel 625, PA11, PA12, PA 12 Glass filled, PA 12 Al filled, and PA 12 Flame Retardant, TPU, Polycarbonate, PC-ABS, and ULTEM© 9085. More materials are regularly added.
If the material you need isn’t listed, select “Other Material” while quoting and add your specific requirements in the provided field. Our team will review and confirm availability with our supplier network.
Alternatively, you can email support@makerverse.com with your material and project needs.
MakerVerse offers a comprehensive suite of post-processing finishes to enhance the appearance, functionality, and durability of your parts. These finishes vary depending on the manufacturing technology used. Here’s an overview:
Standard Finishes:
- Media Blasting is applied to all LPBF, SLS, and MJF parts to remove excess powder and improve surface quality.
- Support Removal: All LPBF and FDM parts support structures have been removed.
- Annealing: Certain LPBF metal parts undergo annealing to relieve internal stresses.
- As-Machined: CNC-machined parts are delivered with an as-machined finish, with additional finishes available upon request.
Optional Finishes: For 3D-Printed Parts (FDM, MJF, SLS):
- Smoothing
- Sealing
- Sanding
- Color Dyeing
- Painting
- Tumbling
For Metal Parts (CNC, LPBF):
- Polishing
- Tempering
- Plasma Nitriding
- Passivation
- Nickel Plating
- Black Oxidizing
- Anodizing
- Electrogalvanization
- Heat Treatment
- CNC Finishing Pass (when dimensional precision and smoothness are required)
For more details and visual examples, visit: Finishes for Manufacturing →
Yes, we control the quality of the parts in multiple ways.
The MakerVerse supply chain consists of hand-picked partners who have undergone a rigorous selection and onboarding process.
Partners are continuously monitored and assessed per engineering best practices and technological advancements. Highly trained engineers review and confirm the production and inspection of every single part ordered via the [MakerVerse platform](https://www.makerverse.com/app/quote/upload/?) and generate a dedicated inspection report. We ensure that every manufacturing partner is ISO 9001 certified.
Furthermore, we guarantee material properties through our MakerVerse material data sheets, which are based on inspection processes that follow standardised industrial norms. Additional quality inspection reports are available in partnership with ZEISS.
Click here to learn more about how we ensure the quality of your parts.
Yes. When quoting, you can select from a wide range of certificates and inspection reports, and see pricing directly on the platform:
Material and Compliance Certificates
- Material Certificate 3.1
- Material Certificate 2.2
- Certificate of Conformity
- Certificate of Origin
- REACH and RoHS Certificate
Dimensional & Surface Measurement Reports
- Dimensional Measurement Report
- Dimensional and Geometrical Measurement Report (CMM)
- Optical Dimensional Measurement
- Surface Roughness Measurement
Advanced Testing & Scans
- CT Scan
- CT Scan with Expert Review
- Tensile Test for Metal AM
- Tensile Test for Polymer AM
- Density Test for Metal AM
Post-Processing Certifications
- Coating Certificate
- Heat Treatment Certificate
- Hardness Test Report
Select them during the quoting process to include any of these in your order. How to add to your order →
MakerVerseOS is our AI-powered system that helps you move from design to delivery faster and with less effort.
- Smart file analysis: Our system reads 3D models and 2D drawings, checks manufacturability, and extracts key specs like materials and tolerances.
- Fast, accurate quotes: We generate quotes instantly, tailored to your part, delivery speed, and pricing agreements.
- Flexible RFQs: Submit through the platform, ERP integration, or email, we turn it into a structured quote.
- Optimised fulfilment: Your order is matched with the right supplier based on quality, capacity, and speed, backed by automated quality checks.
We match your order with the best-fit production partner from our global, vetted network, primarily in Europe.
If you have specific sourcing preferences (e.g., country of origin), you can note this in the “Custom specifications” field while quoting, or inform your account manager directly by email.
Lead times vary depending on the technology, complexity, and location. Your quote includes an expected shipment date upfront.
Yes, batch shipments are possible, but they must be discussed and agreed upon during the RFQ (Request for Quotation) stage so they can be properly accounted for in planning and pricing.
Requests for batch shipments made after production has started may not be feasible, as production is typically scheduled for a single, full delivery. Splitting the delivery into batches can require alternative logistics and planning that may not be possible once manufacturing is underway.
If you’re considering batch shipments, please mention this early in the process.
First, log in to the MakerVerse platform.
Go to the Transactions section to view your order list.
Find the order you want to reorder and click the Reorder button.
Update any specifications if needed, then proceed to checkout to place your new order.
Yes, from one-offs to large-scale runs, with framework agreements for ongoing needs.
What are the payment options?
You can pay by credit card or bank transfer within 30 days of receiving the parts. If you require an alternative method, please get in touch with us at support@makerverse.com.
Shipping costs are calculated instantly during checkout based on your shipping address.
The minimum order value is €250 per order.
This ensures we can maintain the high standards our customers expect, including quality control, engineering reviews, secure logistics, and dedicated account management, even for smaller production runs.
There is no minimum quantity; you can order just one part.
However, there is a minimum value of €250 per order, regardless of quantity.
This allows us to maintain our quality standards, including engineering reviews, quality checks, and dedicated support.
No. We require valid business verification to handle or fulfil your order.
- Standard businesses must provide a valid VAT ID.
- Universities or research institutes must provide an authorised university VAT ID.
- Other tax-exempt organisations must upload a valid certificate of exemption.
Without one of these, your order cannot be processed.
Yes. But if you don’t provide a valid EU VAT ID, we must charge 19% German VAT, even if the parts are delivered outside Germany.
Pricing depends on the complexity, size, and requirements of your design, so there is no flat rate.
The best way to get an accurate quote is to upload your file to our platform.
Our AI-powered system instantly analyses your design and gives you a tailored price based on your specifications.
Start your project and get an instant quote
This ensures fully transparent pricing tailored to your specific needs.
If you encounter any issues with the parts you received—such as deviations from specifications, damage during transport, or missing components—please contact our support team as soon as possible. You can reach us either via live chat on our website or by emailing us at support@makerverse.com.
To help us investigate and resolve your issue efficiently, please include the following information in your message:
- Sales Order number – This can be found on your Order Confirmation or Delivery Note.
- Affected Part IDs – Clearly identify which part(s) are impacted.
- Quantity affected – Indicate how many parts are impacted.
- Detailed description of the issue – Please be as specific as possible.
- Photo documentation – Include clear images showing the defect or issue, if applicable.
The more complete and accurate the information, the faster we can assess the situation and provide an appropriate resolution, whether that’s a replacement, rework, compensation, or further investigation. Your satisfaction and the quality of your parts are our top priority.
To complete an order, please make sure the following steps are done:
Email verification: If your email isn’t verified, a pop-up will appear during checkout. If you click ‘Cancel’, the order won’t go through.
VAT ID confirmation: Even with a verified email, you’ll also need to confirm your VAT ID by clicking ‘Verify’ in the relevant field.
If you’ve checked both and still can’t place an order, reach out to us via chat or email at support@makerverse.com. We’re happy to help.
Once an order is placed or in production, updates can’t be made directly on the platform.
To request changes, contact your Account Manager or our support team as soon as possible. If the update is still feasible, please note that it may result in adjustments to pricing and lead time.
Our quotations are based solely on the files provided to us at the time of the inquiry. Any drawings or data submitted subsequently or changed with the order cannot be automatically taken into account. Should there be any changes to the parts, we require prior notification as well as the updated documentation for technical evaluation. Only in this way can we verify whether the parts remain manufacturable or if a new quotation is necessary.
Please ensure that we receive all final and approved data before placing the order. Changes made after the quotation phase are outside of our responsibility and cannot be reflected in our system.
Modified parts are considered new parts by us and require a corresponding re-evaluation.
If there’s an issue with your order, such as damaged parts, missing quantities, incorrect items, late delivery, or missing documentation, please submit a claim using our Order Feedback & Claim Form.
The form helps our support and engineering teams process your case efficiently. You’ll be asked to provide:
Order number (found on your order confirmation or delivery note)
Positions affected and quantity impacted
Description of the issue (be as specific as possible)
Issue category (e.g. defective part, missing parts, wrong item, late delivery, missing documents, or other)
Photo documentation to illustrate the problem
Once submitted, our team will review your claim, investigate the cause, and follow up with the most suitable resolution, such as rework or remake.
If your voucher is expired, a small pop-up will notify you, but it will still appear in your quote (though no discount will apply).
If the code is not valid, the field will remain empty.
Still unsure? Contact us via chat or email for support.
Click the green feedback tab next to the price to share your input. It helps us improve.
If you’d like a more tailored offer, contact your account manager or request an engineering review by selecting the “Request engineering Review” option. We may be able to suggest alternatives based on materials, quantities, or lead times.
Start by reviewing your file and specifications. Rejections are often due to design or material limitations.
You can update and resubmit your RFQ directly on the platform. If your quote includes multiple positions, the platform will indicate which ones are producible and which are not.
If none of the positions are feasible, one of our specialists will follow up with you via email to explain why and suggest possible next steps. You’re also welcome to contact your account manager or support@makerverse.com anytime for support.
No worries, we’ve got you covered.
Your customer support contact or account executive will reach out to you shortly with the details. A support ticket will also be created to track the issue.
If possible, we’ll suggest alternatives so you can move forward quickly.
Need help sooner? Feel free to contact us at support@makerverse.com.
We take your intellectual property very seriously.
Every drawing, sketch, or picture uploaded to our system is secure. We use state-of-the-art security algorithms. Once your order is placed, only the partner manufacturing your part will have access to the part drawing. All manufacturers in our network are under contract to protect your IP. If you require a special non-disclosure agreement, please send your request to legal@makerverse.com.
Additionally, we adhere to robust cybersecurity standards at MakerVerse, including, among other measures, European-only AWS servers, state-of-the-art antivirus software and firewalls, and regular cybersecurity and awareness training. Learn more about our data protection measures.
Tutorial Videos
How to Batch Upload Manufacturing Parts
How to Submit a Purchase Order
How to Access Quality Inspection Reports
How to Get an Automatic CNC Quote
How to use Target Pricing
How to Redeem a Discount Voucher
Adding Your VAT ID
Duplicating or Deleting Your Quote
How to Choose a Custom Material
How to Change Quantity, Technology, and Material
Demo: How to Order Parts in 3 Minutes
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